LiAnne C. Webster, PhTR, CPhT
Health Professions Administrator
Richland College
Dallas, Texas
Teresa Hopper, BC, CPhT
Instructor of Pharmacy Technology
Boston Reed College
Napa, California

1 Medical Terminology: Learning the Language of the Medication Order, 1
2 History of Medicine and Pharmacy, 14
3 Pharmacy Law and State Boards of Pharmacy: Examining Regulatory Standards That
Govern Pharmacy Practice, 35
4 Pharmacy Ethics, Competencies, Associations, and Settings for Technicians, 63
5 Pharmacy Professional Organizations, 96
6 Cultural Competence: The Journey to Effective Communication in a Culturally Diverse
Society, 117
7 Medication Safety and Error Prevention, 131
8 The Structure and Workflow Processes of the Community Pharmacy Practice, 141
9 Pharmacy Billing and Claims Processing, 166
10 Team Building and Professionalism in Pharmacy Practice: How Pharmacists and
Technicians Collaborate to Foster a Multidisciplinary Mindset, 185
11 Pharmacology: The Study of Drugs and Their Effects, 202
12 Introduction to Pharmaceutical Dosage Forms, 236
13 Over-the-Counter Medications, 249
14 Complementary and Alternative Medicine, 271
15 Principles of Nonsterile Pharmaceutical Compounding, 297
16 Infection Control, 317
17 Pharmacy Materials Management, 330
WB1 Medical Terminology: Learning the Language of the Medication Order, 347
WB2 History of Medicine and Pharmacy, 351
WB3 Pharmacy Law and State Boards of Pharmacy: Examining Regulatory Standards that
Govern Pharmacy Practice, 357
WB4 Pharmacy Ethics, Competencies, Associations, and Settings for Technicians, 363
WB5 Pharmacy Professional Organizations, 381
WB6 Cultural Competence: The Journey to Effective Communication in a Culturally Diverse
Society, 385
WB7 Medication Safety and Error Prevention, 390
WB8 The Structure and Workflow Processes of the Community Pharmacy Practice, 393
WB9 Pharmacy Billing and Claims Processing, 398
WB10 Team Building and Professionalism in Pharmacy Practice: How Pharmacists and
Technicians Collaborate to Foster a Multidisciplinary Mindset, 404
WB11 Pharmacology: The Study of Drugs and Their Effects, 408
WB12 Introduction to Pharmaceutical Dosage Forms, 413

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